what to expect

Guest Communication & Booking Management

Respond to inquiries, manage reservations, send check-in instructions, resolve guest issues 

Check-In / Check-Out Coordination

Meet guests, offer welcome guidance, or manage self-check-in solutions (e.g., smart locks)

Listing Optimization & Pricing Strategy, Review Management

Write compelling descriptions, select photos, set pricing dynamically using market trends and tools

Cleaning & Maintenance Oversight

Schedule cleanings, restock supplies, manage minor repairs, and coordinate maintenance teams

Compliance & Financial Oversight

Ensure local regulations are met, transient occupancy taxes are filed quarterly, manage taxes/permits, track finances or payouts

Emergency Handling & Guest Support

Address urgent issues (e.g., plumbing leaks, lockouts) and serve as the point person for emergencies